Well folks looks like Verizon and Motorola have an issue on their hands with this glitched Jelly Bean update. We reported a few days ago that Motorola had a glitch in their system which caused an update to roll out to users with the original Droid Razr. This update rendered thousands of devices useless, something we in the development community call “bricking”.
When i called Verizon, I expressed my true feelings of anger over my bricked device due to a simple error. They at first agreed to send me out a new Razr at no charge, as I did not have insurance. After explaining to them that this was my second RAZR, my first being bricked by the Ice Cream Sandwich update, they agreed to send me a different device of my choosing. Naturally selecting the Galaxy Nexus, as one should if they love Android, they later informed me that they had started replacing all RAZRs with phone of equal or lesser value unless the customer insisted on having another RAZR shipped to them.
I reached out to some friends of mine that owned Razrs and they have confirmed that they were offered a different device when they called about warranty replacement.
Were you offered a different device for your bricked Razr? Let us know in the comments……
Sources: Me, Verizon
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